Terms of Service and Offer

Version of September 29, 2026

In short. Casual Whisper turns your speech into text. There is a free plan and two paid ones: Pro and Ultra. You pay with a subscription from your internal balance, or pay as you go. You can get your money back within 14 days of your first payment. We don’t store your dictations on our server: your history stays on your computer. By signing up or starting to use the service, you accept these terms.

Language. This English text is a translation for convenience. The Russian text is the governing one; if the two differ, the Russian text prevails.

1. Who we are and how the agreement is made

1.1. This document is a public offer (Article 437 of the Civil Code of the Russian Federation). The agreement is concluded when you sign up, install and start using the app, top up your balance, or pay for a plan (Article 438 of the Civil Code).

1.2. The provider is Dmitry Vladimirovich Ignatov (Игнатов Дмитрий Владимирович), taxpayer ID (INN) 720705126678, a self-employed person (a payer of the professional income tax). The service is published under the Sinsual brand. Below, “we”. Contact: [email protected].

1.3. You are an individual who uses the service for personal needs or work.

1.4. Age. The service is for people aged 18 or over. People aged 14 to 18 may use it with the consent of a parent or legal guardian. By signing up, you confirm that you are 18 or over, or that you have such consent. We don’t check age.

1.5. The Russian text governs. Translations are for convenience.

2. What the service is

2.1. Casual Whisper is a Windows app and the website casualwhisper.com with a personal account. You press a key and speak. The app records your speech, cuts out silence, and sends a short fragment to our server, which passes it to neural networks. The finished text is inserted where your cursor is.

2.2. On paid plans a neural network also processes the text: it adds punctuation, removes filler words and adapts the style to the app. There is an assistant chat. On Ultra the assistant can also be called with a key, answers next to your selected text, translates and searches the internet.

2.3. Your dictation history and voice recordings are stored only on your computer. Your dictionary, modes and settings are synced through our server. Details are in the Privacy Policy.

2.4. We use neural networks from third-party companies. We choose them ourselves and may change them without notice. Quality and speed depend on them.

2.5. The service is provided “as is”. Neural networks make mistakes: they mishear, make things up, and skip words. Check the text before you send it, and don’t rely on it where a mistake is dangerous (health, money, law, safety).

3. Account

3.1. Sign-in: email and password, a code sent by email, and also Google, Yandex and Telegram when they are turned on. We confirm your email with a code. Disposable email addresses are not accepted.

3.2. Keep your password and your email access safe. Actions taken under your account are treated as yours. If someone gets access, write to us right away.

3.3. One person, one account. Several accounts made to get around limits or the trial are not allowed.

3.4. You can delete your account by writing to [email protected] from your account email.

4. Plans and prices

4.1. Prices are in US dollars. Payment is made in rubles at the Central Bank of Russia rate on the day of payment, plus a currency conversion markup if one is turned on. The final amount in rubles is shown before you pay. We don’t add taxes or fees on top of the price.

4.2. “Lifetime” means Pro with no time limit, for as long as the service runs. It is not a promise that the service will run forever (see 9.5).

4.3. The contents of plans and the prices may change. A period you have already paid for does not change. A new price applies at your next renewal or new purchase, and we warn you about it in advance in your account or by email.

4.4. New features may be included only in a higher plan.

5. Trial

5.1. On your first sign-in to the app you get 3 days of Pro and up to 5,000 words, whichever comes first. The trial is given once per account and per computer. You don’t need to add a card, and nothing is charged automatically.

6. Balance

6.1. The internal balance is kept in dollars. You can top it up from $5 to $1,000 at a time. The balance pays for plans and for pay-as-you-go actions.

6.2. A top-up is a prepayment (an advance) for the service. The balance is not a bank account, e-money or a deposit, and it earns no interest.

6.3. The main balance cannot be withdrawn or transferred to another person. How to get back an unspent amount is in section 9. Bonuses and promo codes also go to the main balance and cannot be withdrawn.

6.4. At every top-up you tick a box confirming that you understand this.

6.5. Payments are accepted by the payment service FreeKassa. You enter your card details on its page; we don’t see them.

7. Subscriptions and auto-renewal

7.1. A Pro or Ultra subscription (monthly or yearly) is paid from your balance. If there isn’t enough money, your account offers to top up the missing amount and pay in one step.

7.2. A subscription renews itself until you cancel it in your account (the “Plan and balance” section). After you cancel, paid features keep working until the end of the paid period.

7.3. Renewal order: we first charge your balance. If it isn’t enough and auto top-up is on, we top up from your saved card. If that fails, paid features keep working for 3 more days. Then Free starts.

7.4. You turn on auto top-up yourself: you choose “when below $X, top up by $Y” and a monthly cap. A saved card is required. You can stop us using your card at any time in your account: remove the card or turn auto top-up off. After that we don’t charge that card (Article 16.1(4.2) of the Russian Consumer Protection Law).

7.5. Moving from Pro to Ultra takes effect immediately, and the rest of your Pro is credited. Moving down takes effect at the end of the paid period.

8. Pay as you go

8.1. Without a subscription you can pay for individual actions from your main balance: words above the free limit, modes with a neural network, chat on the Pro model. The price is our cost for the neural network plus $0.01 per action. Ultra features are available by subscription only.

8.2. The mode is turned on in your account when there is money on your balance. If there is no money, the action is not carried out.

9. Refunds

9.1. Within 14 days of your first payment for a plan or of a top-up, you can ask for a refund. We return what you paid, less our actual costs for what you have already used (for example, neural networks).

9.2. After 14 days money is not returned, except where the law requires a refund: for example, if the service was provided with material defects or we shut the service down.

9.3. How to get a refund: write from your account email to [email protected]. We answer within 10 days. We return the money by the same method you paid with.

9.4. If an account is blocked for breaking the rules (section 12), we may keep an amount equal to the damage caused.

9.5. If we decide to close the service, we warn you at least 30 days ahead and return the unused part of what you paid. For subscriptions that is in proportion to the days left. For “lifetime” it is in proportion to 36 months from the payment date.

9.6. Money already spent on completed actions is not returned.

10. Referral program

10.1. Your account has a personal link. A friend signs up through it.

10.2. Your friend gets $2 on their main balance after their first top-up of $5 or more. You get 10% of each of their top-ups, for as long as they keep topping up.

10.3. Rewards are “frozen” for 14 days in case a payment is refunded. If your friend gets a refund, we remove the reward for that payment.

10.4. Rewards build up on your referral balance. You can spend them on a subscription, move them to your main balance, or withdraw them as money. Withdrawal starts at $10, with a 5% fee, by request in your account. We pay manually.

10.5. You may not invite yourself (a second account, the same computer, the same card) or inflate rewards. We cancel such rewards.

10.6. You determine and pay any taxes on the payouts you receive under the law of your country.

10.7. When you publish your link, follow advertising law and the platform’s rules, and don’t send spam.

10.8. We may change or close the program. If we close it, we will pay out the rewards already earned under these rules.

11. Promo codes

11.1. A promo code gives a percentage discount on a subscription, money on your balance, or days of a plan. Each has its own expiry, activation limit and conditions (for example, “new users only”), stated when it is issued.

11.2. A promo code cannot be exchanged for money.

12. Rules of use

12.1. You may use the service for yourself and for work.

12.2. You may not:

• break the law or violate other people’s rights;
• use the service to make harmful, deceptive or abusive content, or spam;
• get around limits and plan restrictions, or the trial;
• hack the service, overload it, copy or decompile the app (except where the law allows it);
• use bots and scripts beyond what the app provides;
• sell or hand over an account;
• process other people’s personal data without a legal basis.

12.3. The assistant receives what you told it and the text you selected and sent. Don’t send passwords, payment details or other people’s secrets to it.

13. Your text and our rights

13.1. The texts you dictate and the neural network’s answers are yours. We gain no rights to them and don’t store them on our server (except messages you yourself send to support).

13.2. The app and the website belong to us and our licensors. You are given a non-exclusive licence to install and use the app on your own computers while the agreement is in force.

13.3. The app uses open-source libraries under their own licences.

13.4. The names Casual Whisper and Sinsual and the logos are our marks. Don’t use them in a way that misleads people.

14. Blocking

14.1. We may restrict or close an account if you materially broke these terms, deceived us during payment or the trial, violated other people’s rights, or the law or a court requires it.

14.2. If the breach can be fixed, we warn you by email first. For a serious or repeated breach we block at once.

14.3. You can close your account yourself at any time. Refunds are covered by section 9.

15. Liability

15.1. We are liable where the law requires it. Beyond that we are not liable for: inaccuracies in recognition and in neural network text and the consequences of using it; failures of outside providers (neural networks, payment service, email, internet); compatibility with other programs; loss of data stored only on your computer (history, voice recordings).

15.2. Our liability to you is limited to actual damage. This limit does not apply to intent, harm to life or health, and other cases where the law forbids it (Articles 400 and 401 of the Civil Code, the Consumer Protection Law).

15.3. No one is liable for a breach caused by force majeure (Article 401 of the Civil Code).

16. Changes to the terms

16.1. A new version is published on this page with a date. For material changes we warn you in your account, in the app or by email at least 15 days ahead. A period you have already paid for and its price do not change.

16.2. If the new terms make your position worse and you disagree, keep using the paid period on the old terms until it ends, and don’t renew the subscription.

17. Disputes and governing law

17.1. Russian law applies. First send a claim to [email protected]; we answer within 10 days. If we can’t agree, a court decides under the jurisdiction rules set by law.

17.2. If you are abroad and the law of your country gives you mandatory consumer rights, they remain.

18. Details

Provider: Dmitry Vladimirovich Ignatov (Игнатов Дмитрий Владимирович), self-employed (professional income tax), INN 720705126678. Email: [email protected]. Website: casualwhisper.com. Brand: Sinsual.